Diane Duffy is chief operating officer at AmeriBen. She is responsible for overseeing AmeriBen’s business operations, employing strategies to maximize customer satisfaction and support growth. In this role, she spearheads strategies focused on driving the company’s operational capabilities focused on establishing efficient processes that surpass customer expectations and lead to business growth.
Prior to joining AmeriBen, Diane spent 14 years at Anthem, Inc. Most recently, she was the vice president InterPlan Management. She was responsible for leading the team that is accountable for the administration of national Blue Cross and Blue Shield programs, which includes ensuring ongoing compliance with all policies and requirements as well as leading the implementation of new initiatives in support of national Blue business. She advised Anthem leaders on Blue policy matters, including the interpretation, development, recommendation and implementation of innovative solutions, and directed the national Blue Cross Blue Shield governance process for Anthem, Inc., ensuring the analysis and review of all initiatives impacting National Blue business.
Diane leads the Employer Funding Solutions team, which is accountable for the strategy, implementation and execution of shared savings programs that drive savings for our self-funded customers.
Diane spent 12 years at the Blue Cross and Blue Shield Association, earlier in her career, where she held multiple roles, most recently overseeing and directing the national Blue Cross Blue Shield Association governance process for Inter-Plan subcommittees ensuring the coordination of all meeting logistics, agendas and content. At BCBSA she also played a key role in information management and performance management, as well as policy and compliance specific to National Accounts business.
Diane has completed Anthem’s Executive Leadership Program and holds a master’s degree in public service from De Paul University in Chicago.